Start from what your team is busy with,and find where agents help.
Customer service automation
Let the agent answer common questions first, and automatically classify and route complex ones with full context, so your support team only handles what truly needs a person.
One place for web, WeChat and phone channels
Answers grounded in your knowledge base, with sources
Tickets created, assigned, chased and followed up automatically
Office productivity
Let the agent take on frequent tasks like document handling, data cleanup and approvals, so employees can return their time to work that needs judgment and creativity.
Summarize, compare and extract key points from contracts and reports
Clean and merge data across sheets; generate weekly and monthly reports
Pre-review approvals and flag missing materials
Marketing and lead generation
From lead screening to content production to follow-up, the agent automates repetitive steps for marketing and sales teams and keeps the rhythm steady.
Automatic lead scoring, deduplication and prioritization
Batch drafts of posts and scripts in your brand voice
Follow-up reminders and tasks assigned to the right people